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sérénité

The most relaxing way
to deal with a flight delay.

Already insured?

Register here

Here, part of our mission is to offer you the very best protection. That’s why we’re proud to offer the Serenity ServiceTM at no extra cost to anyone with Blue Cross travel insurance1. It provides you a range of benefits if your flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay.

If your flight is delayed, you get more.

 DELAY BENEFITS
3 hours or more Access to an airport lounge2
6 hours or more Hotel Room3
up to a maximum of $250 per policy

+

$50 allowance per person up to a maximum of $200 per policy
Get a quote!

How to benefit cost-free from our Serenity Service

Anyone covered by Blue Cross travel insurance1 can benefit from this service at no extra cost.

To register, simply:

  • Create an account
  • Select a means of payment for compensation payouts (Interac, bank transfer)
  • Enter your flight details and insurance policy number

IMPORTANT: You can register your details up to 1 hour before your departure time.

How does the Serenity Service work?

Anyone covered by Blue Cross travel insurance1 can benefit from this service at no extra cost.

cellulaire

Once you’ve registered, our system tracks your flight in real time. If your flight is delayed, you’ll receive a text message (SMS) or e-mail telling you how to benefit from the service.

Messages include:

• notifications of flight delays

• coupons for the lounge and hotel

• notifications of fund transfers

If you have any other questions take a look at our FAQ.

Ready to register ?
1The policyholder of Ontario Blue Cross travel insurance and each person included on the contract of the policyholder are eligible for the Serenity Service. The following products are not eligible for the Serenity Service: Visitors to Canada, group travel insurance and health insurance products (including those with travel coverage)
2These benefits are provided to each person covered by the contract and registered on the delayed flight. If no airport lounge is available, you will receive $40 in compensation for each person named on the contract.
3Reservations are carried out by our reservation service. No more than one hotel room is provided for all travellers covered by a single Ontario Blue Cross travel insurance policy. If no hotel room is available, you will receive a one-off compensation of $250.