Need assistance?
We are here to help!
Travel insurance client care
Need assistance? We’re here for you.
Call us in an emergency
From Canada or United States: 1-800-361-6068
From Mexico: 800-062-3174 (toll free)
From Dominican Republic: 1-800-203-9666 (toll free)
Elsewhere in the world Toll free: 1-800-7328-7473
Collect: 514-286-8411
Due to the COVID-19 pandemic, we are receiving a high volume of requests. Please see our FAQ to get answers to your questions quickly.
Our agents are available 24/7, 365 days a year to provide you with the care and support you need if you are facing an emergency while travelling.
Please note that your claim could be denied if you fail to contact us before you receive medical treatment.
Submit a claim
After you have contacted us, you can submit a claim. Print and fill out the claim form and send it with the original invoices and/or receipts to claims@canassistance.com.
When the unexpected happens, rely on expert assistance
Health insurance client service
Need assistance? We’re here for you.
If your policy number starts with 19XXX, click here to access your account.
For all other policies, please see below.
Local: 416-640-3444
Toll-free: 1-888-822-5383
Monday to Friday, 8 am to 9 pm (Eastern Time).
Fax: 1-866-722-3444
Email: bco.indhealth@ont.bluecross.ca
When you call, make sure to have your policy and certificate numbers ready.
Submit a claim in 3 easy steps
1.
If your policy number starts with 19XXX, click here to access your account. For all other policies, go to step 2.
2.
Print, complete and sign the form.
Contact us if you have any questions.
3.
Submit your claim and receipts to:
bco.indhealth@ont.bluecross.ca
Contact us if you have any questions.
When you call, make sure to have your policy and certificate numbers ready
Online requests
If your policy number starts with 19XXX, click here to access your account.
Member programs
If your policy number starts with 19XXX, click here to access your account.
For all other policies, please see below.
By purchasing health insurance with us, you have access free of charge to the Blue Advantage discount program and to the Assistance Program, which offers you various health and support services. You could also take advantage of the EQ Care virtual health care service, included in most of our health insurance products.
Compliments and complaints
We want to know how we're doing…
Has one of our agents gone the extra mile? Are you impressed with the service you received?
Think we could have done a better job? Having trouble resolving an issue?
We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy.
The purpose of the policy, in accordance with the Financial Services Commission of Ontario Act, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.
Thank you for your feedback!
