Blue Cross Life Insurance
Ensure the financial health of your loved ones from one of the most respected life insurance brands in Canada.
EQ Care Virtual health care
Get free medical support 24/7
With every eligible health insurance plan purchased, receive free medical support from your computer or mobile device 24/7. With EQ Care, you can talk to a doctor and receive a personalized care plan, all from the comfort of your own home.
Why our customers prefer Blue Cross insurance
Serenity ServiceTM
This free service provides benefits to enhance your experience in the event of a flight delay. Depending on the length of the delay, you may be able to access an airport lounge or even a hotel room.
Assistance Program
This exclusive program, included free of charge in your health insurance policy, gives you access to various support services to help you through a difficult situation.
Blue Advantage Discounts
Included free of charge in your health insurance policy, this program allows you to save on many health products and services to help you make wellness your priority.
Our community
involvement
By choosing Ontario Blue Cross to support you at home and abroad, you're also giving back to the community.
Line
Medical emergency in Italy
“I have always received good service from Ontario Blue Cross. That’s why I’ve been choosing this insurance provider for more than 20 years to cover my family while travelling.”
Sherry
Baggage delay in Florida
“Ontario Blue Cross provided us with exceptional support throughout the claims process. The reimbursement was quick and efficient.”
Richard
Medical emergency in Florida
“We knew we were in good hands with Ontario Blue Cross, which was very reassuring. Thank you very much.”
Line
Medical emergency in Italy
“I have always received good service from Ontario Blue Cross. That’s why I’ve been choosing this insurance provider for more than 20 years to cover my family while travelling.”
Sherry
Baggage delay in Florida
“Ontario Blue Cross provided us with exceptional support throughout the claims process. The reimbursement was quick and efficient.”
Richard
Medical emergency in Florida
“We knew we were in good hands with Ontario Blue Cross, which was very reassuring. Thank you very much.”
Need to know more?
Travelling during the pandemic
Get informed before you decide to travel.
About us
Products and services that have evolved with our clients since 1941.
Our travel tips
Tips for safe travel, ideas for planning your dream vacation.
Our health tips
Read our suggestions for taking care of yourself and making your life a little easier.
Find the answers to your questions
Insurance doesn't have to be complicated.
If you experience symptoms associated with COVID-19 and your individual travel insurance contract includes Emergency Medical Care coverage, contact our Travel Assistance service immediately to get help. The numbers to reach this 24/7 service are as follows:
From Canada or the United States: 1-800-361-6068 (toll free)
From Mexico: 01-800-062-3174 (toll free)
From the Dominican Republic: 1-800-203-9666 (toll free)
From elsewhere in the world: 1-800-7328-7473 (toll free) or 514-286-8411 (collect call)
If you cannot reach our Travel Assistance service, do what is necessary to stabilize your condition (e.g., go to a hospital or clinic or contact local emergency services). Once you have been taken care of, call our Travel Assistance service as soon as possible.
Please note that you are not covered for emergency medical care if you have tested positive for COVID-19 or are showing symptoms prior departure.
If such a document is requested by a government authority, contact us at 514-905-5050 or 1-855-599-5050.
Emergency Medical Care insurance can cover emergency repatriation if this service is considered necessary and safe by the travel assistance medical team and the attending physician at the destination. Decisions are based on several factors, including the medical condition of the insured. At all times, the assistance service is dependent on the availability of care and services needed to return home. Inability to access health care or lack of access due to overcrowded medical centres alone does not constitute grounds for emergency repatriation.
Anyone planning to travel abroad should take the time to properly assess the essential nature of their trip before making plans. Québec Blue Cross encourage their clients to contact them to clarify the applicable conditions, if necessary.
Yes. Even if our local offices are currently closed, our customer service remains open from Monday to Friday, from 8 a.m. to 5 p.m. (Eastern time). For any questions, call us at 1-888-822-5383 or 514-286-7684.
Yes, we currently accept claims for consultations carried by phone or video chat with the following medical practitioners (if they are covered by your contract):
Audiologist or audioprosthetist
Chiropractor
Nutritionist or dietician
Occupational Therapist
Naturopath
Speech and language therapist
Physiotherapist or Physical rehabilitation therapist
Podiatrist or chiropodist
Psychologist
To be eligible for disability payments, you must:
Have been diagnosed with a COVID-19-related infection.
AND
Meet the disability definition of your insurance policy.
If you are eligible, the waiting period before you receive your payments for disability benefits starts on the first day you were placed under quarantine.
To submit a disability claim, please follow the steps on our website.